Terms of service

Big Ups enables members of an organization to send one another recognition, in Slack and on the web, and retains a record of it. The service is provided as is. We work to keep it available but do not commit to a specific level of uptime.

You are responsible for the people you admit to your organization and for their use of the service. Administrators decide who is on the roster, manage Slack and billing, and can delete the organization. If the Big Ups app is removed from your Slack workspace, nothing is deleted. If Slack is not reconnected within 14 days, a paid plan is canceled and stays active until the end of the period already paid for.

You retain ownership of the content you and your members submit. You grant us the permissions necessary to store it, display it to its intended recipients, and deliver it to Slack where you have connected a workspace.

The service may not be used to harass any person, to distribute unlawful content, or to interfere with the operation of the service or its users. We may suspend an account that is used in these ways, and will state the reason.

• The Team plan is $3 per person per month, plus any applicable sales tax.
• Charges for the Team plan are based on the number of people on your organization's roster. Administrators decide who is on the roster: everyone in the connected Slack workspace, or the members of public channels they choose. Administrators are always on the roster. People are added and removed according to those settings without further confirmation, for example when somebody joins a chosen channel or leaves the workspace. When the number changes, the difference is prorated to the day and settled on your next invoice: added when somebody joins the roster, credited when somebody is removed. Removing somebody from the roster also ends their access to the service.
• On the Team plan, administrators may set a seat limit. Once the roster reaches it, nobody further is added automatically. Administrators may raise or lower the limit, and are shown the resulting number of people before they save. Lowering it below the current roster removes nobody.
• Billing is monthly in advance and is processed by Stripe.
• The free tier includes unlimited sending and shows the most recent 90 days of the record. The Team plan additionally includes the complete record and data export.

An administrator may cancel at any time from the billing area. There is no cancellation fee and no notice period.

Cancellation takes effect at the end of the period already paid for, and the billing screen states that date. Access continues until then. When a subscription ends, the organization moves to the free tier; no data is deleted.

Because access continues for the remainder of the paid period, part months are not refunded automatically. We will issue a refund where the service was unavailable and we were unable to resolve it, where a charge was taken after cancellation, or where a charge was made in error. Refund requests should be sent to support@bigups.work within 60 days of the charge. Refunds are returned to the card originally charged and typically appear within five to ten business days.

We may amend these terms or the price of the service. Administrators will be notified by email at least 30 days before a price change takes effect, and may cancel before it does.

You may stop using the service at any time, as described above. We may close an account for a serious or repeated breach of the acceptable use section. Where we do, we will provide a means of exporting your data unless prevented by law.

To the extent permitted by law, our total liability arising out of or relating to the service is limited to the amount paid to us in the twelve months preceding the claim. We are not liable for lost profits or for indirect or consequential loss. Nothing in these terms limits liability that cannot lawfully be limited.

Questions about these terms can be sent to support@bigups.work.